Next Gen Life - eMagazine Sept 2019 - Page 44



2. LISTEN WITHOUT JUDGEMENT
Take what they say seriously and don't interrupt or rush the conversation.
Don’t judge their experiences or reactions but acknowledge that things seem tough for
them.
If they need time to think, sit patiently with the silence.
Encourage them to explain: "How are you feeling about that?" or "How long have you
felt that way?"
Show that you've listened by repeating back what you’ve heard (in your own words)
and ask if you have understood them properly.
3. ENCOURAGE ACTION
Ask: “What have you done in the past to manage similar situations?”
Ask: “How would you like me to support you?"
Ask: “What’s something you can do for yourself right now? Something that’s enjoyable
or relaxing?”
You could say: "When I was going through a difficult time, I tried this... You might find it
useful too."
If they've been feeling really down for more than 2 weeks, encourage them to see a
health professional. You could say, "It might be useful to link in with someone who can
support you. I'm happy to assist you to find the right person to talk to.”
Be positive about the role of professionals in getting through tough times.
Some conversations are too big for family and friends to take on alone. If someone’s
been really low for more than 2 weeks - or is at risk - please contact a professional as
soon as you can.

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